Terms of service

1. Who we are and what these Terms cover

These Terms cover this website and all of our software, including products we release in future.

They do not cover everything we sell. Booking a place on a masterclass, webinar, or Grant Clinic session is covered by our terms and conditions. Consultancy, grant services, and training delivered under a separate agreement are covered by the engagement letter or proposal we agree with you. How we handle personal data is covered by our privacy policy.

2. Buying access to Juno and Theia

Access to Juno or Theia costs £59 including VAT for three months. It is a one-off payment, not a subscription: nothing renews and we do not keep your card on file. Buying again adds three months to whichever is later, the day you buy or the day your current access ends.

You pay through our payment provider, Stripe, and give the email address you will sign in with. We switch your access on after payment, usually straight away and always within one working day, and your three months start on that day. We email you the date your access ends.

We sell access to buyers in the UK. If you are outside the UK, email us before you buy. A purchase with a billing address outside the UK will be refunded.

You can cancel within 14 days, counted from the day after you buy, and get a full refund, as long as you have not yet signed in to the product you bought. When you buy, you ask us to start your access as soon as it is switched on, and you accept that your right to cancel ends when you first sign in. To cancel, email support@sharpinsights.co.uk. Saying so clearly in an email is enough. You can use the model cancellation form below if you prefer, but you do not have to. We refund the card you paid with within 14 days of your request, and your access ends. If the law gives you a right to cancel that lasts beyond your first sign-in, and you use it, we will refund you less a proportionate amount for the part of your three months that has passed.

The model cancellation form. You can copy it into an email:

Features may change. Juno and Theia are provided without guaranteed uptime.

When your access ends, we keep your account and data for 90 days in case you buy again, then delete it. Our privacy policy sets out how we hold it.

3. Eligibility and account

• You must be 18 or older.
• You must sign in with a valid email address.
• You are responsible for maintaining the security of your account.
• One account per person.

4. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose.
• Upload personal data about third parties without their consent. Interview transcripts must be handled in line with your own privacy notices to interviewees.
• Reverse engineer, scrape, or interfere with the Services.
• Submit harmful, malicious, or deceptive content.
• Use the Services to build or train a competing product.
• Submit an unreasonable volume of requests.

5. Your content

You retain all rights to the content you submit (“Your Content”). You grant us a non-exclusive, worldwide, royalty-free licence to process Your Content solely to provide the Services to you. We do not use Your Content to train AI models and we do not sell it.

6. AI output and its limitations

Juno and Theia use AI models. You acknowledge that:

• AI output can be incomplete, inaccurate, or biased.
• AI output is not a substitute for professional advice, whether legal, financial, medical, or otherwise.
• You are responsible for reviewing and validating AI output before relying on it.
• We do not guarantee any specific outcome, for example investor funding or customer acquisition.

7. Intellectual property

The Services, including our software, branding, documentation, and methodology, are owned by Sharp Insight Ltd. These Terms do not transfer any of our intellectual property to you.

8. Fees

This website is free to use. Access to Juno and Theia is paid, as set out in section 2. Masterclasses, webinars, and Grant Clinic sessions are priced on their own booking pages and covered by our terms and conditions.

9. Termination

You may stop using the Services at any time and request account deletion. We may suspend or terminate your access if you breach these Terms or if we discontinue the Services.

If we discontinue Juno or Theia while you have paid access, we will refund the unused part of your access, pro rata.

10. Disclaimer of warranties

The Services are provided “as is” and “as available”. We disclaim all warranties to the maximum extent permitted by law. If you are a consumer, nothing in these Terms affects your statutory rights, including your right to digital content that is as described, fit for purpose, and of satisfactory quality.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data.

Nothing in these Terms excludes liability for death, personal injury caused by our negligence, fraud, or anything that cannot be excluded under English law.

For all other claims, our total liability is limited to £100 or the amount you have paid us in the last 12 months, whichever is greater.

12. Changes to these Terms

We may update these Terms. Material changes will be notified to account holders by email. Continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.

14. Contact